My Work & Impact

Lean analysis revealed that 29% of Program Manager tasks were non-value-add, diverting time from critical student engagement and retention activities. Findings informed process improvements to maximize time spent on high-impact interactions.

Streamlined coach recruitment and onboarding through a 60-day process redesign, reducing time by 44% (320 hours to 178 annually) and returning two weeks per year to four program leaders. Identified that future automation could cut time by 91%, saving up to 320 hours annually.

Reduced late assignment submissions by 17.5% by setting industry standards, creating dashboards for instructors and management, and providing targeted training. Ongoing analysis is expected to uncover further opportunities to improve submissions, reduce infractions, and boost retention.

Consolidated six LMS roadmaps into one enterprise roadmap and standardized 20+ curriculum versions into a single governed delivery model. Pilot implementation addressed over 70% of user needs and achieved a 4.5/5 satisfaction score.

Streamlined HR and technology workflows by consolidating 27 applications into seven intuitive categories, reducing administrative time and improving trust and consistency across the employee experience.

Facilitated a five-day design sprint in Mumbai, producing three executive readouts and improving intranet usability: 55% increase in findability and 38% more required content identified.

Reduced document validation time by 65% (95 to 33 seconds), saving 10.5 weeks annually across enrollment teams and improving compliance for 24K documents processed each year.

Pivoted early after usability testing revealed major gaps in selected technology—only 6 of 12 top tasks were successful. Shifted to a new tool achieving 9 of 12 successes, avoiding timeline disruption and ensuring user needs were met.

Cut time from inquiry to application by 99% (20 days to 2 hours) through centralized processes, governance, and co-created digital experiences. Cultural shift fostered collaboration between enrollment and IT: “We are one team.

Redesigned Liberty Mutual’s digital experience for recruiting Fortune 100 CEOs, surfacing five key selling points previously buried in PDFs. External consultants noted the approach as “unique” and potentially trend-setting.

Reversed $300K in annual sunk costs by uncovering that 85% of sales pain points were process-driven, not technology-related. Launched a multi-year transformation including governance, training, adoption scorecards, and digital enhancements to unlock ROI.

Redesigned YearUp.org to clearly communicate organizational value. Reduced 14 pages to 4, enabling 100% of users to accurately define Year Up’s mission in under 22 seconds—up from 0% after 10 minutes on the previous site.

Consolidated seven data sources into one centralized tool for students. Process change for the Career Services team, resulting in 15% time back a week for outreach to students due to time savings in finding and reporting on data.

Placed 50% more graduates into full-time careers by streamlining processes, aligning four executive functions, and launching an MVP one-stop website consolidating 25 actions across six platforms. Student satisfaction rose from 25% to 82%, and responsiveness from 30% to 91%.

Avoided $3M+ in unnecessary HR technology spend by uncovering staff were already motivated to reskill. Redirected investment into skill and job mapping, enabling employees to identify career paths and targeted training opportunities.

Reduced internship matching time by 92% (58 minutes to 4.5) through AI-driven process redesign, while improving staff satisfaction from 3/5 to 5/5 and maintaining EEOC (U.S. Equal Employment Opportunity Commission) compliance .

Delivered a new tech talent pipeline for a Fortune 100 company after two prior failed attempts, achieving over 70% conversion. Research-driven design revealed candidates valued skill growth and ethical practices, guiding a successful product launch in just three months.

Improved resume quality from 33% to 72% meeting/exceeding standards while cutting staff time per resume from 3 hours to 45 minutes. Achieved results through change management and training, unlocking the full potential of existing AI tools.

Unified 16 UX leaders and over 800 professionals at a Fortune 100 under a shared mission to integrate UX research and design into agile processes across the company using education and UX branding, such as an annual 500+ person conference.

Achieved over 70% response rate in successive international surveys, uncovering systemic UX challenges limiting ROI on digital experiences. Findings drove executive-level action plans to elevate UX and embed it into development and funding processes.